Major Incident Manager

We are partnered with a well established financial services organisation with strong prescence globally, to look for a Major Incident Manager, on a permanent basis.

Responsibilities:

• Lead and coordinate the resolution of major IT incidents, ensuring timely service restoration and effective stakeholder communication.
• Analyze incident trends to proactively identify potential risks and mitigate recurring issues through problem management processes.
• Collaborate with service delivery teams, application owners, and IT vendors to ensure seamless incident resolution and long-term improvements.
• Monitor service performance metrics (SLAs, KPIs) and recommend enhancements to optimize IT operations.
• Develop and maintain incident reports, root cause analysis documentation, and service improvement plans.
• Drive post-incident reviews and implement preventive measures to reduce future disruptions.
• Work closely with IT teams to enhance reporting, monitoring, and management capabilities of IT applications and infrastructure.

Requirements:

• At least 8-10 years of experience in Incident Management, within an enterprise environment
• Degree in IT or equivalent
• Experience managing external service providers and working in a multi-vendor environment.
• Ability to analyze complex issues, identify root causes, and drive resolution.
• Excellent communication and stakeholder management skills.
• Strong planning, coordination, and problem-solving abilities.

Due to the urgency of the role, we are unable to consider candidates who would require any of the following:

- Working Passes / Visas

- Relocation to Singapore

Send your CV to shunki.tan@eamesconsulting.com.

We will reach out to you if your profile aligns.

R22109230