Claims, Assistant Manager / Senior Officer (Life and Medical)

Position Responsibilities

• Adjudicate different types of claims of individual products, handling complicated claims and appeal cases for smooth resolution
• Provide internal training to claims adjudicators including but not limited to decline & appeal handling, effectiveness of claims communications to customers/agents, and compliance & regulatory requirements in claims operations
• Identify business problems and solutions, provide user requirements and collaborate with relevant parties to ensure successful implementation of solutions
• Manage various projects to improve operational effectiveness and customers' experience
• Prepare claims management reports and statistics
• Review and update claims guidelines and manuals
• Perform ad hoc assignments or projects

Required Qualifications

• Degree holder
• At least 2-5 years relevant working experience in life or medical claims
• Experience in claims assessment, management of complicated/complaint cases and coaching of claims adjudicators

Preferred Qualifications

• Good interpersonal and communication skills
• Strong analytical and problem-solving skills
• Attention to details
• Able to work independently under tight schedule
• Proficiency in MS Word, MS Excel, MS PowerPoint and Chinese Word Processing
• Good command of English and Chinese, both spoken and written

Eames Consulting is acting as an Employment Agency in relation to this vacancy.