Employee Benefits Operations, Senior Client Manager

Job Responsibilities:

Operations Efficiency

• Support the department head in overseeing operations team performance on quality of service, turn around time and case accuracy
• Proactively identify improvement areas and to take initiatives to streamline workflow, enhance service capabilities and improve operational efficiency
• Factor in customer experience and drive end-to-end improvements projects to uplift service level
• Establish performance metrics and tracking KPIs to evaluate enhancement effectiveness and transformation efforts
• Promote cross-functional collaboration with departments and stakeholders to ensure strategic alignment across business units and working relationships

Job requirements:

• University graduate, preferably major in business related subjects or equivalent
• 10+ years of working experience with 5+ years of managerial experience
• Consulting background with experience in transformation projects are preferred, particularly in the insurance industry
• Strong insurance business knowledge, preferably in employee benefits or pension domains
• Strong problem-solving and decision making abilities
• Excellent written, verbal and presentation skills in English and Cantonese
• Experience in driving projects by constructing a clear project framework, clarity on content deliverable and stakeholder engagement

Eames Consulting is acting as an Employment Agency in relation to this vacancy.